Outage

Incident Report for Spelman College - Technology Services

Resolved

This incident has been resolved.
Posted Jul 19, 2024 - 18:59 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 19, 2024 - 18:28 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 19, 2024 - 12:19 EDT

Update

Issue identified, Vendors are working to resolve
Posted Jul 19, 2024 - 11:13 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 19, 2024 - 11:11 EDT

Investigating

Outage reported by vendors in relation Microsoft/Crowdstrike reported outage
-Etrieve
-Touchnet
-CRM Advance
Posted Jul 19, 2024 - 08:00 EDT
This incident affected: Touchnet (Student accounts, donations), eTrieve (Document Management, Forms and Workflow), and CRM Advance.
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